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SHIPPING & RETURNS

SHIPPING POLICY

Order Processing:

  • Orders are typically processed within 1-2 business days.

  • You will receive a confirmation email with tracking information once your order has shipped.

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International Shipping:

  • Available to select countries. Shipping rates and delivery times vary by destination.

 

Delivery Times:

  • Standard shipping: Typically delivered within 5-7 business days (exact times may vary based on destination).

  • Expedited and overnight shipping options are available upon request (contact customer service for rates and availability).

RETURNS & EXCHANGE POLICY

Return Eligibility:

  • Items must be returned within 30 days of receipt.

  • Products must be unused, in original packaging, and with all tags attached or included.

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Non-Returnable Items:

  • Final sale items

  • Gift cards

  • Personalized or custom-made items

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Return Process:

  1. Contact our customer service team via email or phone to initiate a return.

  2. You will receive a Return Authorization Number and instructions on how to return your item.

  3. Pack the item securely and include the Return Authorization Number inside the package.

  4. Ship the item back to us using the provided shipping label or through your preferred carrier.

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Refunds:

  • Once we receive and inspect the returned item, we will process your refund.

  • Refunds will be issued to the original payment method within 5-7 business days.

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Exchanges:

  • To exchange an item, follow the return process and place a new order for the desired item.

  • Contact our customer service team if you need assistance with your exchange.

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Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately.

  • We will provide a prepaid return label and send a replacement or issue a refund once the item is received and inspected.

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For any questions or concerns about our shipping and returns policy, please reach out to our customer service team via email, phone, or live chat.​​

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Contact Information

Email: steller.selections@outlook.com Phone: (262) 320 - 7130 Live Chat: Available Mon - Fri, 10am-5pm EST

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